Shipping Information

We offer several shipping options at checkout to help you get your order when you need it. Please use the chart below to determine the best option for your order.  

Please Note: Carrier delivery times go into effect once your order has shipped. In-stock items ship within 2 business days. UPS does not deliver on weekends or holidays.

Holiday Shipping Deadlines

Shop early and order by the dates below to get your gifts by December 24.

  • UPS Ground Monday, December 11
  • UPS 2-Day Air Tuesday, December 19, 8PM EST
  • UPS 1-Day Air Wednesday, December 20, 8PM EST
Shipping MethodEstimated DeliveryCost
UPS Ground
Standard shipping
2-5 business days
once shipped
FREE on all orders over $99*

$9.95 for orders under $99
UPS 2-Day Air
2 business days
once shipped
$19.95
UPS 1-Day Air1 business day
once shipped
$25.95
USPS
(Used for PO Boxes, 
Alaska, Hawaii and other
US Territories, 
APO/FPO addresses)
2-7 business days
once shipped
FREE on all orders over $99*

$9.95 for orders under $99

All in-stock items ship within 2 business days. You will receive a shipping confirmation email with tracking when your order ships. If your order is split into more than one shipment, you will receive separate emails for each shipment.  

Carrier delivery times go into effect once your order has shipped.

You will receive a shipping confirmation email with tracking when your order ships. If your order is split into more than one shipment, you will receive separate emails for each shipment.

This site is for orders shipping to addresses within the United States and U.S. territories.

Joe's New Balance Outlet is happy to ship purchases to APO/FPO addresses. All packages sent to these locations will ship via U.S. Postal Service.

Shipping cost varies by order total and the shipping option selected at checkout. Please see the chart at the top of this page for rates.

No, our team works hard to process and ship orders Monday through Friday, excluding holidays. UPS does not deliver on weekends or holidays.

To ship to multiple addresses, please place a separate order for each shipping address.

Your order may arrive in multiple shipments. Check your shipping confirmation email to see which items should be included in your delivery. If your order is split into more than one shipment, you will receive separate emails for each shipment. 

If all the items included in your shipping confirmation email were not delivered, contact our Customer Care team.

Occasionally, weather, glitches, & other unforeseen circumstances can cause shipping delays. To check the status of your shipment, use the tracking information in your shipping confirmation email.  

If your tracking information shows that your package was delivered, but you can't find it: 

  1. Verify the order was placed with the correct address by checking your order or shipping confirmation emails. 
  2. Wait for the full estimated shipping time frame to pass. Packages may show as delivered for up to 2 business days prior to actual arrival. 
  3. Contact our Customer Care team if you are still unable to locate your package.  

We reserve the right to hold any order suspected of fraud. Please check your order status by clicking here. If more than 2 business days have passed without receiving a shipping notification and you think your order is being held, contact our Customer Care team.